Can't log in? Use these troubleshooting methods and support contacts.
After downloading the app and completing the registration form, your account is activated instantly. Content should begin playing within 15 minutes after it completes it's initial download. If you have signed up our website only, please make sure to register on the app. This is a two step process and this is potentially where emails get mixed up. We are working on streamlining this in our next release.
If you already have registered on the app, make sure you are logging in with the correct email. ie: the email you registered with the app, not the website sign up form.
If you're unable to log in, try closing the app then restarting it. If that doesn't work, try using the password reset feature below the log in fields.
What options are available to me if I'm having problems with the qualification process?
1. Click here to read more about the qualification process. 2. Visit www.rideplay.tv/support to chat with one of our support operators. 3. Click here to open a support ticket that will respond to you via email. 4. Visit www.rideplay.tv/support to ...
Does RIDEPLAY tv support both Android and Apple IOS?
Currently RIDEPLAY tv supports both Android and Apple products however Android pays more often. That is because Apple only pays for Gigs while Android pays for both Gigs and Campaigns. Read more about the difference between Gigs and Campaigns. ...
Do I need a tablet to run RIDEPLAY tv?
Yes, we support Android and Apple tablets. We are recommending drivers use Android at the moment because it supports our ad technology, which pays drivers for ad campaigns. Our app works great on Apple but only pays for special events at the ...
Do you need internet data on the tablet or WiFi?
Short answer, yes!. The RIDEPLAY tv app needs a connection to stream content and serve ads. Data usage has been approximately 2-4 GB/month. We upload new content in the early morning, so before you head on the road you can download new content via ...
How do I prevent tablet theft?
1. Keep your tablet secure during use. A. Purchasing a mount with security features will help. Click here to see RIDEPLAY tv's staff picks! B. Adding a screen protector and a protective case to the tablet is strongly advised ...